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Support

Why Rugged Notebooks? 

  • Superior Customer Service
  • Life time technical support
  • Available 24 x 7 Technical Support
  • Factory certified technical staff 
 
We know that many of our customers use our ruggedized portable computers in mission-critical situations. That's why we're unique among manufacturers and resellers in the industry by offering free technical support throughout the lifetime of every product we sell. Also, unlike other retailers in our industry, we are fully staffed with live technical support and qualified, trained repair technicians as well as have consumable and hard- to-find parts in stock, enabling fast and prompt response to all your service needs.
 
Call Today: (866) 551-6677
For live Support Monday-Friday between 8:30 am through 5:00 pm PST.
 
Cancellation Policy
Buyer may cancel an order within two (2) business days of order receipt without penalty.  Cancellations occurring after two (2) business days of order receipt may be subject to a cancellation fee of twenty percent (20%) of the total order amount.
3% order processing fee for credit card transactions, including refunds.Order cancellations due to the product being on back-order from the manufacturer or their distributors, a refund may be offered less the 3% credit card fee charged by the credit card merchant service.
 
Return/Exchange Policy
All returns/exchanges are at the sole discretion of Rugged Notebooks. Authorized returns/exchanges may be subject to a restocking fee of either one-hundred dollars (US$ 100.00) or twenty-five percent (25%) of the sale price of the items being returned, whichever is greater.  ALL SALES ARE FINAL. 
 
Inspection/Acceptance Notice
Please inspect your items upon receipt for defect in manufacture or damage incurred during shipment. Claims for non-warrantied repairs arising from the aforementioned conditions will not be honored in excess of thirty (30) days from date of receipt.