Service Request Form

Service Request Form

  • Whether your rugged device is still under warranty or needs out of warranty service, the technicians at Rugged Notebooks are here to assist you should your rugged device be in need of repair.
  • Out of Warranty Repair items will be charged a $100.00 diagnostic fee in the event the customer decides not wish to proceed with the quoted repairs. Customers are responsible for payment of parts, labor, and return shipping and handling charges.
  • An RMA number will be issued to you by email after we receive the submission of the form.
  • Please put the RMA number on the top of your package and insure your package. Rugged Notebooks will not be responsible for lost and damaged package during shipping.
  • Please ensure that you backup any critical data and applications in the event the technician needs to either reformat, reimage, or replace the hard drive. Toughbook Depot will not be responsible for lost or damaged data during repair.
  • Unless you previously purchased upgraded service options, you are responsible for shipping RMAs to Rugged Notebooks for repair. In-warranty repairs will be returned via United Parcel Service (UPS) Ground Service at Rugged Notebook's expense for domestic shipments unless out-of-warranty repairs are performed. International both way shipment costs, freight charges and duties/tariffs are the responsibility of the Original Customer/Purchaser and will be invoiced accordingly whether in or out of the warranty period. All others can, at their discretion, pre-pay for quicker return shipping utilizing UPS, FedEx, DHL or the United States Postal Service (USPS).

CLICK HERE TO FILL OUT RMA FORM

 

 

 

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