Service Request Form

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Service Request Form

  • Whether your rugged device is still under warranty
  • or needs out of warranty service, the technicians
  • at Rugged Notebooks are here to assist you
  • should your rugged device be in need of repair.


  • Out of Warranty Repair items will be charged a
  • $100.00 diagnostic fee in the event the customer
  • decides not wish to proceed with the quoted
  • repairs. Customers are responsible for payment of
  • parts, labor, and return shipping and handling
  • charges.


  • An RMA number will be issued to you by email
  • after we receive the submission of the form.


  • Please put the RMA number on the top of your
  • package and insure your package. Rugged
  • Notebooks will not be responsible for lost and
  • damaged package during shipping.


  • Please ensure that you backup any critical data
  • and applications in the event the technician needs
  • to either reformat, reimage, or replace the hard
  • drive. Toughbook Depot will not be responsible
  • for lost or damaged data during repair.


  • Unless you previously purchased upgraded
  • service options, you are responsible for shipping
  • RMAs to Rugged Notebooks for repair. In-warranty
  • repairs will be returned via United Parcel Service
  • (UPS) Ground Service at Rugged Notebook's
  • expense for domestic shipments unless out-of-
  • warranty repairs are performed. International both
  • way shipment costs, freight charges and
  • duties/tariffs are the responsibility of the Original
  • Customer/Purchaser and will be invoiced
  • accordingly whether in or out of the warranty
  • period. All others can, at their discretion, pre-pay
  • for quicker return shipping utilizing UPS, FedEx,
  • DHL or the United States Postal Service (USPS).