Service Request Form
- Whether your rugged device is still under warranty
- or needs out of warranty service, the technicians
- at Rugged Notebooks are here to assist you
- should your rugged device be in need of repair.
- Out of Warranty Repair items will be charged a
- $100.00 diagnostic fee in the event the customer
- decides not wish to proceed with the quoted
- repairs. Customers are responsible for payment of
- parts, labor, and return shipping and handling
- An RMA number will be issued to you by email
- after we receive the submission of the form.
- Please put the RMA number on the top of your
- package and insure your package. Rugged
- Notebooks will not be responsible for lost and
- damaged package during shipping.
- Please ensure that you backup any critical data
- and applications in the event the technician needs
- to either reformat, reimage, or replace the hard
- drive. Toughbook Depot will not be responsible
- for lost or damaged data during repair.
- Unless you previously purchased upgraded
- service options, you are responsible for shipping
- RMAs to Rugged Notebooks for repair. In-warranty
- repairs will be returned via United Parcel Service
- (UPS) Ground Service at Rugged Notebook's
- expense for domestic shipments unless out-of-
- warranty repairs are performed. International both
- way shipment costs, freight charges and
- duties/tariffs are the responsibility of the Original
- Customer/Purchaser and will be invoiced
- accordingly whether in or out of the warranty
- period. All others can, at their discretion, pre-pay
- for quicker return shipping utilizing UPS, FedEx,
- DHL or the United States Postal Service (USPS).
CLICK HERE TO FILL OUT RMA FORM