"We are using your Rough Rider II+ for surveying hydro graphics. We are mapping the sea floor using a GPS system to capture the layout of the ocean floor. The environment is very wet and we are constantly traveling on boats from waterfront to waterfront. Our environment tends to be quite harsh. We battle such things as rain, sleet and snow. The sunlight readability exceeds all other laptops we have used in the past.. In short, your machine has made our job much easier and more efficient to accomplish our goals."
"Just thought you folks would like some quick feedback on the ruggedized laptop that we purchased from you in 2001. We've been using it in our Landfill's scale house for 4 years without any problems. Our landfill is a very important source of revenue for the City and downtime is very costly. Our scale house is an extremely dirty environment with hugh fluctuations in heat and cold. Prior to installing your laptop, we were going through 3 desktop computers a year due to the harsh environment. In addition to layers of grime, many of our failed desktop computers showed signs of corrosion In short, your ruggedized laptop has worked flawlessly and saved us thousands of dollars in downtime and broken equipment. We are now considering replacing "semi-ruggedized" laptops in our police cruisers with ruggedized ones and look forward to the possibility of working with you folks on this project as well. Thanks again for a great product."
Josh Kahan, Information Services Director (contracted)
City of Lebanon
51 N Park St Lebanon, NH 03766
"Good morning, Everything else worked out wonderfully as well. in the face of your generous allowance, that does not reflect my extreme gratitude for your consideration of my needs in my time of distress.
The loaner performed admirably and instilled great confidence in what my machine would for me after the repair, and in Rugged Notebooks quality care and consideration and the sale. That confidence has been fruitfully borne out since receiving my Duo Max from you. It is performing exceptionally.
Several laptop owners have expressed a fascination of the rugged and I did not hesitate to commend and recommend the rugged and Rugged Notebooks. I was honest in confessing my dilemma, but especially in conveying Rugged's service quality and the added value that represents. I also did not hesitate to correct the mis perception that this is a Toughbook! I kindly but firmly made clear that I own a Rugged Notebook, and that it was a wise choice.
Should you desire to use my recommendation in whole or in part, or to request a specific recommendation to a prospect, you may freely do so. I am not likely to change my opinion.
I have also taken to asking my next employer, who intended to provide a laptop for the assignment, to allow me to use mine and to reimburse me for using it at a rate similar to the cost of the ordinary unit. He agreed to consider it in light of the fact that he often has to contend with difficulties and unexpected failures after only a few years of service in construction environments. Thank you for everything.
Some of my compatriots in Iraq are equally grateful for the work I was able to do, and for the communication access I was able to provide them in there time of need. Again, my many thanks to you and everyone responsible for the successful repair and delivery of my rugged.
I expect to maintain a long term satisfaction as a result of my decision to choose Rugged Notebooks.
Thank you, and thank you again."
Contractor Working in IRAQ
"We purchased 5 Rough Rider laptops for Public Safety from RuggedNotebooks.com. We use the notebook computers to retrieve information via wireless communication from the state capital to the field on criminal records, outstanding warrants and tickets. Rugged notebooks offered the features we were looking for at the best price with an extended warranty no one else would offer. To date, after sale support has met our expectations."
Computer GIS Technician
Crescent City Police Department
"We are using the Rough Rider I+ series notebooks to control a satellite data link system using a satellite modem. We have several of your computers in the network that send and receive data over a link and onto a data network. One of the computers is used to control the simulation the other is for the graphical display system to display data to the operator.
We had a requirement to take these units out in the filed under harsh conditions. The machine held up very well and the sunlight readability on the Rough Rider I+ is adequate for our needs. These machines are an asset to our project and they make it easier to complete the tasks that are required being that it is an integral part of the system.
Rugged notebooks has been prompt in response to all of our issues in turn making our job easier and allowing us to complete our required projects.
Thank You for your Support Rugged Notebooks!"
Department of Defense, China Lake
"When it comes time for me to buy a new laptop you can bet Rugged Notebooks will be the one I get. You have gone out of the way to help and that means a lot to me and it says a lot for your company."
"Please pass along my thanks for technical help to your staff. Very professional and quick. Notebook is running well now.....Thanks again."
Director of Development and Agronomy
"The daylight readability of the display for this unit is good. The Rough Rider I also passed our low temperature operational testing (i.e., booting up and operating in a top-loading freezer following storage overnight at approximately 5°F)."
Scott M. Weir
Kansas Department of Health & Environment
Air Monitoring Services Section
Bureau of Air and Radiation
"Originally everyone looked at the Panasonic Toughbook, but those are way expensive,” Lt. Cox said. “So we were looking for an alternative that was going to meet our budgetary needs."
"I looked at pretty much every provider there was for ruggedized laptops: Dell, and all the other major brands, and none of them had the type of solution that we were looking for, that was going to work for us, until we came across Rugged Notebooks," said Lt. Cox.
"The way it saved us money allowed us to purchase more laptops because the budget was able to go farther. Originally we were only going to get it for the street deputies, but we were able to outfit everyone. We purchased 24, including notebooks for the Sheriff, the detectives, our narcotics position, and the regular patrol guys — we purchased one for every single vehicle that is in operation."
Lieutenant Lee Cox - Limestone County Sheriff
As a team of hydrologists in central Texas, we deal with a variety of extreme conditions. From the 100F temperatures and high humidity of the Gulf of Mexico, to the torrential rains and flash flooding of the Texas Hill Country, this laptop has experienced it all. We use the Rough Rider II to operate our Acoustic Doppler equipment and obtain flow data that is crucial in managing the rivers. In the blazing Texas sun, the outdoor viewable screen is clear and easy to read. In heavy rain, we can operate our equipment without the fear of water seeping in and ruining the system, and at night, the backlit keyboard is a real luxury. The Rough Rider II has proven to be a real asset to our work, and we look forward to testing it more in the future.
Hydrology Field Operations
Lower Colorado River Authority
I wanted to thank you for all the help you gave me when I was looking for some heavier-duty notebook computers. Before purchasing the Talon series, I looked at the Panasonic Toughbook, and couple of other notebooks that were designed for heavy-duty use. After comparing features and prices, I decided to give you guys a try. The Talon is well designed, with everything easily accessible (something not found on other 'heavy-duty' designed notebooks) Setup was extremely easy, and I had the computers booted and running in no time. I also appreciate all your quick responses to my questions, and working with me to help meet the strict contract requirements of the customer we purchased these for. I think you must have sent me half a dozen quotes because I kept changing my mind on what kind of configuration we would need. So far, everything is going well in the field. We were able to load all of the diagnostic software we needed, and get running right away. Anyway, I thought I would let you know how things are going. Hopefully when we start building the remaining buses. Thanks again!
Jason P. Spano Computer Tech.
Neoplan USA Corporation
We are using your Rough Rider machine to run an application using your PCMCIA Card Slots and ABS+ Backup System. Upon receiving our order from