Support

This may scare ordinary notebook computers...

Rugged Notebooks Service 

Tech Support: 1-866-278-4433 x7300

  • Superior Customer Service
  • Life time technical support
  • Available 24 x 7 Technical Support             (Upon request)
  • Factory certified technical staff 

We know that many of our customers use our ruggedized portable computers in mission-critical situations. That's why we're unique among manufacturers and resellers in the industry by offering free technical support throughout the lifetime of every product we sell. Also, unlike other retailers in our industry, we are fully staffed with live technical support and qualified, trained repair technicians as well as have consumable and hard- to-find parts in stock, enabling fast and prompt response to all your service needs.

 

Certified Technical Staff

Rugged Notebooks technical staff are certifiable ruggedized mobile products specialists with the experience and knowledge in this industry to aid and fix all technical problems you may encounter. Customer satisfaction is our highest priority and we will stop at nothing to make your experience with Rugged Notebooks as pleasant as possible.

 

5 Year Warranty

Getac fully-rugged notebook computers and tablets are covered by the best five-year bumper-to-bumper warranty in the industry. (Does not apply to battery)

  • 5 Year Bumper-to-Bumper- Getac fully rugged notebook computers and tablets are covered for five years from the date of purchase.
  • Protects Everything - Getac's warranty includes all major system components.
  • Covers Accidental Damage - Getac includes coverage of accidental physical damage, the equivalent of premium, added-fee services from our competitors.
  • Uses Genuine Parts - Getac warranty repairs are carried out by expert technicians using original Getac production parts.

Service request

Online Service Request Form

or

Printable Service Request Form

Email direct

Service@RuggedNotebooks.com

Warranty service information

For technical assistance for your computer, or if you need to send your system in for service, please call Rugged Notebooks Technical Support at 1-866-278-4433 x7300, use the online Service Request form option located on the Support page or use the Live Technical Support option via Yahoo® Instant Messenger during the listed hours of operation. You must be given a Return Merchandise Authorization (RMA) Number prior to shipping any equipment. Products received without an RMA number will not be accepted.

IMPORTANT! Always retain the original packaging for your system. You will need it to safely ship your system to Rugged Notebooks for service or repair.